At Hampershub, we are committed to providing you and your recipient with a delightful gifting experience. We take great care in creating and packaging our hampers to ensure they arrive in perfect condition. Due to the nature of our products, which often include perishable and food-grade items, our refund and return policy is outlined below.
1. General Conditions
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Perishable Items: Many of our hampers contain food, beverages, and other perishable goods. For this reason, these items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
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Proof of Purchase: All returns and refund requests must be accompanied by a receipt or proof of purchase, such as your order number.
2. Damaged, Defective, or Incorrect Items
We understand that issues can occur during transit. If your hamper or any of its contents arrive damaged, defective, or if you receive the wrong item, please follow these steps:
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Contact Us Immediately: You must contact our customer service team within 48 hours of delivery to report the issue.
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Provide Evidence: To help us resolve the issue quickly, please include your order number and clear photographs of the damaged or incorrect item(s) and the original packaging.
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Resolution: Upon verification, we will offer one of the following solutions at our discretion:
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A replacement of the damaged or incorrect item.
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A full or partial refund for the item(s) in question.
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Store credit of equal value.
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3. Change of Mind
We do not offer refunds or returns for a “change of mind” or if the recipient does not appreciate the gift. We encourage you to choose your hamper carefully before making a purchase.
4. Cancellation Policy
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If you need to cancel or make changes to an order, you must do so at least 24 hours before the scheduled delivery date.
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Once an order has been dispatched for delivery, it cannot be canceled or amended, and no refund will be issued.
5. Incorrect Delivery Information
Hampershub is not responsible for any issues or spoilage of products due to incorrect or incomplete delivery addresses provided by the customer. If a hamper is returned to us because of an incorrect address, a re-delivery fee will be charged. We will not be responsible for any spoiled perishable goods in this situation.
6. Refund Processing
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If a refund is approved, it will be processed within 7-10 business days of the approval date.
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Refunds will be issued to the original method of payment.
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Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
7. Contact Us
If you have any questions or need to initiate a return or refund request, please contact our customer service team with your order number and details of the issue.
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Email: ghhampershub@gmail.com
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Phone: 0243881883